What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there any limitation on how many users can access form?

    Asked by benefit_adm on June 04, 2015 at 11:14 PM

    Dear Jotform,


    Hi I'm Yunita

    We are currently using your application, and some user having trouble to access it.

    Is there any maximum user in one time access?

    Kindly need your response, thank you.




    Page URL:

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    JotForm Support

    Answered by ashwin_d on June 05, 2015 at 04:20 AM

    Hello Yunita,

    No we do not have such limits sent on form usage. Any number of users can simultaneously access the form and submit it.

    I did check your form and did not find any issue with that. It seems to be working as expected. Though it is a long form but you should not have any issue accessing or submitting form.

    Are you getting an error message when you try to access your form? Can you please share a screenshot of the issue you are having? The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    I have also cleared your form cache form here. Can you please test your form again and see if the issue persists?

    We will wait for your response.

    Thank you!