What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens to submissions data and my forms  if I downgrade to free plan?

    Asked by PROPELLET on June 05, 2015 at 10:22 AM

    What happens to submissions data and my forms if I downgrade towards the free subscription for be ginners, where the storage capacity is lower? Will it be kept?

    Thanks Stephanie Propellet

    France

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    JotForm Support

    Answered by Boris on June 05, 2015 at 10:38 AM

    Yes, your stored data will be kept. We do not remove any data when you go over the limit, or when you downgrade. Your data will still be there for you to View-Submissions, Export-Form-Data-to-Excel, modify your forms, etc.

    Please be noted that only your further form submissions might be suspended, so you may not be able to receive new submissions to your forms, if you downgrade to a plan that allows less storage space than you are already using. But nevertheless, all your data is kept safe and accessible to you. :)

    And once that you either clear your storage space, or if you upgrade again at a later date, you will once again be able to receive further form submissions.

    Please let us know if you need further clarification, or kindly open a new thread for any other questions or issues you may have with your forms. We will be happy to assist you.