What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload: What is maximum file size and when does it get deleted

    Asked by Marfieldcom on June 05, 2015 at 06:10 PM

    For the default file upload form field

    Is there a file size limit on JotForm's end, or can we set them to upload an unlimited number of files of an unlimited size?

    Is there a file purge time limit on JotForm's end, or do the files stay out there indefinitely?



    This is a re-post of a comment on How to Create File Upload Forms

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    JotForm Support

    Answered by Boris on June 05, 2015 at 07:26 PM

    Hello.

    We do have file size limits, please take a look at the following guide for details: Changing-the-Upload-Size-Limit

    Basically, we support files of up to 1GB in size, and we recommend that you do not put more than 25 files per submission. Recommendation for 25 files per submission is because connection timeouts are a common occurrence even at this day and age, and the more files that your users are trying to submit, and the larger these files are, the more chance it has for a timeout issue to occur and interrupt the upload of files in a submission.

    If you wish to integrate with external services, such as with your DropBox or Google Drive, please take a look at the guide linked above for the exact file size limits of files being forwarded to these services through JotForm forms.

    There is no expiration or file purge time limit on JotForm. As far as we are concerned, any data that you upload to our servers will be kept indefinitely, unless you delete it. As we firmly believe that the form data is completely yours, once you delete your form submissions, they are completely and permanently removed from our servers. For this reason, we recommend that you always export your submission data first, prior to deleting it.

    Please let us know if you need further clarification regarding this, or kindly open a new thread for any other questions or issues you may have with your forms. Thank you.