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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal integration

    Asked by akotoulas on June 05, 2015 at 08:46 PM

    Hi There,

    We are using the Paypal Pro payments on a number of our forms and in the most part it's working ok but we are consistently getting daily calls from clients telling us that the forms either hung or are getting errors uploading their files or at the end upon check out. We have no way of knowing how often that happens since not everyone calls when they are having a problem but it is constant. We cannot duplicate the issue on our end. It works every time when we try. Some of those customers are in secure environments and some are not. 

    Any solutions/suggestions will be highly appreciated.

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    JotForm Support

    Answered by Chriistian on June 06, 2015 at 02:39 AM

    Hi akotoulas, 

    Thanks for contacting us.


    To further check this concern, can you provide us what browser version and device your clients are using? If they can provide a screenshot of the error they encountered that would be great.


    Will wait for your response.