What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with SSL on mobile devices

    Asked by thespanishfactory on June 06, 2015 at 12:03 PM

    I had a similar problem using the secure form using embedding the code:

    <script type="text/javascript" src="https:/secure.jotformpro.com/jsform/43155450539960"></script>

    This issue was produced in Android & mobile deceives, in desktops was working. 

    I have changed "secure" by "www" in the URL as you advised and now it is working again on mobiles, after several months without a solution..

    This need to be fixed for good because the default embedding code that JotForm is providing looks like to be wrong and does not work properly with SSL. The half of our clients are connecting by mobile..   

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    JotForm Support

    Answered by BJoanna on June 06, 2015 at 02:59 PM

    We are sorry for inconvenience you have.

    I have tested your form on my Samsung Galaxy S4 and I was not able to reproduce mentioned problem. However I have tested only your form. Maybe there is a problem when form is viewed form the website.

    Can you please provide us URL of your website so we can test your embedded form?

    Looking forward to your reply.  

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    Answered by thespanishfactory on June 06, 2015 at 05:18 PM


    I said that I have solved the problem..