Missing form translation

  • Profile Image
    mattiaerica
    Asked on June 06, 2015 at 08:05 PM

    Hello

    I have created, translated and embedded a jot form for my website, but the language selector doesn't load.

    According to the browser, the jot form iframe is trying to load a content from my web server instead of calling yours:

    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (server.php, line 0) http://www.mattia-erica.me/server.php?action=getFormTranslations&formID=51296214928359&langCode=en%2Cit%2Cpt-BR

    Is there any way to fix this?

    The embed method I am using is the simple js tag:

    <script type="text/javascript" src="https://secure.jotformeu.com/jsform/51296214928359"></script>

     

    Thanks

    Mattia

  • Profile Image
    jonathan
    Answered on June 06, 2015 at 11:44 PM

    Hi ,

    Please try first re-embedding the form into your website using instead its iframe embed code. 

    user guide: -Getting-the-Form-iFrame-Code

     

    Make sure to remove first any previous script embed code of the form before using the iframe embed.

    Let us know if issue persist even after doing this.

    Thanks.

     

     

     

  • Profile Image
    mattiaerica
    Answered on June 07, 2015 at 04:16 AM

    Many thanks for your quick support, the form is working now with the iframe embed.