What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing form translation

    Asked by mattiaerica on June 06, 2015 at 08:05 PM

    Hello

    I have created, translated and embedded a jot form for my website, but the language selector doesn't load.

    According to the browser, the jot form iframe is trying to load a content from my web server instead of calling yours:

    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (server.php, line 0) http://www.mattia-erica.me/server.php?action=getFormTranslations&formID=51296214928359&langCode=en%2Cit%2Cpt-BR

    Is there any way to fix this?

    The embed method I am using is the simple js tag:

    <script type="text/javascript" src="https://secure.jotformeu.com/jsform/51296214928359"></script>

     

    Thanks

    Mattia

    Page URL:
    www.mattia-erica.me/index_en.html

    translation missing form jsform iframe
  • Profile Image
    JotForm Support

    Answered by jonathan on June 06, 2015 at 11:44 PM

    Hi ,

    Please try first re-embedding the form into your website using instead its iframe embed code. 

    user guide: -Getting-the-Form-iFrame-Code

     

    Make sure to remove first any previous script embed code of the form before using the iframe embed.

    Let us know if issue persist even after doing this.

    Thanks.

     

     

     

  • Profile Image

    Answered by mattiaerica on June 07, 2015 at 04:16 AM

    Many thanks for your quick support, the form is working now with the iframe embed.