What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cutomized my URL but whenever I paste it in the URL box, 404 not found

    Asked by emily on June 07, 2015 at 02:47 PM

    I cutomized my URL but whenever I paste it in the URL box, 404 not found keeps on appearing



    This is a re-post of a comment on How to Create a Custom URL of a Form?

    custom url url name form url
  • Profile Image
    JotForm Support

    Answered by jonathan on June 07, 2015 at 03:58 PM

    Hi Emily,

    It will help us find more information about the issue if you can share to us the custom URL of your form.

    Also, I recommend logging to your jotform account at http://www.jotform.com/login when creating the custom URL name of your form.

    We will wait for your updated response.

    Thanks.

     

  • Profile Image

    Answered by ernie123 on August 26, 2016 at 03:01 PM

    I don't think pasting a 'custom' URL into the address bar would go to your form. If you had a custom URL like 'My Form' and pasted that into the address bar the actual URL would not be 'translated'. Right clicking the custom URL should reveal the actual URL which could be copied and then pasted into the address bar.

    Hope this helps.

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 26, 2016 at 04:41 PM

    There might be a misunderstanding. What my colleague, @jonathan, is asking is the Custom URL generated when you enabled custom URL for your form. We need to know what custom URL are you using exactly so we can make necessary tests on our end.

    This is the direct link to my form to my form in the guide, How-to-Create-a-Custom-URL-of-a-Form, is https://form.jotform.com/52955886919983

    And, here is its Custom URL: https://form.jotform.com/Mike_G/FeedbackForm

    Also, could you further explain what you mean in your last reply, please? If you enabled the custom URL of your form and loaded that to your web browser through the address bar, your form should load. You will see above that both the direct link/Form URL and my Custom URL are working fine.