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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    lightbox forms not working

    Asked by Sjak van Drunen  on June 07, 2015 at 03:02 PM

    Hi there,


    Since today the two JotForm forms no longer work on our website. The lightbox opens, but it only shows a blank page instead of the form. Nothing was changed on the forms, which worked fine for about 4 weeks. I have tried to copy the embedded code again, but that doesn't solve the problem. Could you help me out please?




    On the bottom of the page, there are two links to two different JotForms. Both of them are not working any more.

    Thanks for the help!


    Page URL:

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    JotForm Support

    Answered by jonathan on June 07, 2015 at 04:30 PM

    Can you please check again on your website. It was already working when I checked.


    I have found that the forms 



    were in disabled status on your My Forms page. I enabled them manually, and they are now working.

    I am not sure why they were disabled, but enabling them seems to have resolve the issue.

    The forms were disabled because they have Submission Limits setup on them


    user guide: http://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

    I suggest clearing the Submission Limit settings if you do not intend to use them.

    Hope this help. Let us know if you need further assistance.