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  • Profile Image

    lightbox forms not working

    Asked by Sjak van Drunen  on June 07, 2015 at 03:02 PM

    Hi there,

     

    Since today the two JotForm forms no longer work on our website. The lightbox opens, but it only shows a blank page instead of the form. Nothing was changed on the forms, which worked fine for about 4 weeks. I have tried to copy the embedded code again, but that doesn't solve the problem. Could you help me out please?

     

    http://www.brabantsmuziektheater.nl/audities/

     

    On the bottom of the page, there are two links to two different JotForms. Both of them are not working any more.

    Thanks for the help!

    Sjak

    Page URL:
    http://www.brabantsmuziektheater.nl/audities/

    forms not working lightbox forms JotForm problem different www
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    JotForm Support

    Answered by jonathan on June 07, 2015 at 04:30 PM

    Can you please check again on your website. It was already working when I checked.

     

    I have found that the forms 

    http://www.jotformeu.com/form/50836051349354

    http://www.jotformeu.com/form/51006705058347

    were in disabled status on your My Forms page. I enabled them manually, and they are now working.

    I am not sure why they were disabled, but enabling them seems to have resolve the issue.

    The forms were disabled because they have Submission Limits setup on them

     

    user guide: http://www.jotform.com/help/137-How-to-Limit-Submissions-in-a-Form

    I suggest clearing the Submission Limit settings if you do not intend to use them.

    Hope this help. Let us know if you need further assistance.

    Thanks.