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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email autoreply is incorrect.

    Asked by momsbesty on June 07, 2015 at 05:03 PM

    When a customer receives this auto email and decides to click "reply", the reply should go to customercare@momsbesty.com (not sdkingsmo@gmail.com as it is right now)


    We have changed the email several times and it is not staying.



    Both forms have the issue.

    Please help us change it.

    Page URL:

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    JotForm Support

    Answered by BDAVID on June 07, 2015 at 06:47 PM

    I just did a test submission, and when I click on "reply" seems the reply goes to:


    As it is set in your autoresponder:

    So, simply change the email in the Reply-to E-mail field. Let us know if you need more help, we will be glad to assist you.