What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm has been disabled for FRIMOUSSE as the quota has been reached

    Asked by Leslie DE JAGER  on June 08, 2015 at 05:05 AM

    I received this email from JotForm. I did try to login a

     

     

    Dear FRIMOUSSE,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=HeidiChisholm

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

     

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    JotForm Support

    Answered by Welvin on June 08, 2015 at 09:31 AM

    Unfortunately, there's no such "FRIMOUSSE" account into our database. I've found one under the same domain name. The username is HeidiChisholm (frimousse@mweb.co.za). Isn't this your account?

    Thanks

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    Answered by Leslie DE JAGER  on July 26, 2017 at 05:43 AM
    Hi,

    I’m so sorry that I am only replying now … but I had to have work done one my Outlook.
    Yes, the account is in Heidi Chisolm (frimosse@mweb.co.za)!!

    Warm regards
    Leslie
    XXX


    Frimoussesig

    No. 14 Albourne Crescent, Summerwood, Pinehurst 7550

    follow us on facebook facebook



    ...
  • Profile Image

    Answered by Leslie DE JAGER  on July 26, 2017 at 06:43 AM
    Hi,

    I forgot to ask for a step-by-step explanation on how to delete once we have reached the quota.


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    JotForm Support

    Answered by david on July 26, 2017 at 11:14 AM

    Since your form is still in the trash for your account, it is still taking up space:

    Purge the form from the trash and it will no longer take up space.  Here is how to restore the form:

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    Instead of clicking restore, click purge.

     

  • Profile Image

    Answered by Leslie DE JAGER  on July 27, 2017 at 12:44 PM
    Hi,

    I followed the instructions below, but I cannot PURGE to recover the form as there is nothing in the TRASH.
    Help please!!! This is a screenshot of what I get every time I try ….


    Warm regards
    Leslie
    XXX


    Frimoussesig

    No. 14 Albourne Crescent, Summerwood, Pinehurst 7550

    follow us on facebook facebook




    ...
  • Profile Image
    JotForm Support

    Answered by david on July 27, 2017 at 01:48 PM

    Your previous posts have come from a Guest account.  Make sure you are logged in to your HeidiChisholm account before accessing the trash.