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    Saved conditions dialogue will not invoke when I hit the Saved Conditions button

    Asked by GICS on June 08, 2015 at 06:11 AM

    Hi there,

    The heading says it all really.

    I have browsed the forum and saw that perhaps I should clear my browsing cache. I have been using Jotform only since last Saturday so I cleared the browsing data for the last week.

    It has made no difference. Please advise.




    Page URL:

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    JotForm Support

    Answered by EltonCris on June 08, 2015 at 10:13 AM

    Hi Peter,

    Thank you for reporting it here. I was able to reproduce the problem with your form but not on any other forms. The problem seems form specific.

    Here is a screencast: http://screencast.com/t/ooIqZaNivd

    I have now raised this to our developers for further investigation. You will be informed via this thread once this is fixed.

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    Answered by GICS on June 08, 2015 at 05:08 PM

    Many thanks.

    I intend to make the entry form responsive to age.  That is, as soon as someone enters their age, all the class entry fields are filtered such that all age classes that are not relevant to that age are hidden. This would mean that I would have at least 10 conditions listed and each one would need to hide around 45 entries.  Would this be too much for the form to cope with?


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    Answered by raul on June 08, 2015 at 05:52 PM

    I don't think so. I've cloned your form and was also able to reproduce the issue.
    It seems like one of the fields of your form is corrupted and this is why you're not able to edit the conditions.

    But, my colleague has already raised this problem to our back end team and one developer has been assigned to it. So you should receive a response from him soon.

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    Answered by Joeri on June 10, 2015 at 04:21 AM


    I seem to have the same problem in the Conditions Wizard

    However when I click 'Saved conditions', the 'Add new condition' button appears instead (screen is not updated but the button is.) Looping between these two buttons eventually brings me to the saved conditions but only the first 12 conditions are shown.

    My formID is 51583277262358.


    Thanks in advance!


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    Answered by Boris on June 10, 2015 at 05:30 AM

    Thank you for your report, Joeri. Please note that it has been moved to another thread, so that we can properly test the issue and better assist you, as well as preventing any confusion if it turns out to be caused by something different than the bug raised in this thread.

    We will be assisting you there, shortly: http://www.jotform.com/answers/585561

    Thank you.

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    Answered by GICS on June 10, 2015 at 05:47 AM

    That's great.

    I can confirm that pushing the buttons that occur on the lower left corner of the conditions form eventually cause the saved conditions form to appear. They still do not function on this form though.



    Peter (GICS)

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    Answered by Boris on June 10, 2015 at 06:14 AM

    Thank you for confirming that you can see the conditions appearing as well after clicking several times, Peter.

    I have updated the bug report to our developers to include these findings. Thank you.

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    JotForm Support Manager

    Answered by Jeanette on June 10, 2015 at 04:30 PM

    I can confirm that issue has been resolved, your form http://www.jotform.co/form/51581837489874

    Shows the conditions wizard with the list of conditions with no problem.


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    Answered by GICS on June 10, 2015 at 05:00 PM

    Mny thanks, you are a star!


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    JotForm Support Manager

    Answered by Jeanette on June 10, 2015 at 05:31 PM

    We are very happy to hear your compliment and that everything is fixed. Never hesitate to contact us, whenever you need it.