What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled for suspected phishing due to requesting passwords

    Asked by petermsmith on June 08, 2015 at 06:19 AM

    I have created a simple password form. When I preview it or attempt to view it in a browser, it gives an error message "Form not found - This form is disabled" I get the same type of response when embedding it into my web building program (Adobe Muse). I have tried to disable then enable in the control panel, but this still does not work. Can you help please?

    Screenshot
    message preview adobe muse does not work
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    Answered by petermsmith on June 08, 2015 at 06:25 AM

    Form url is : http://www.jotform.com//?formID=51582400665352

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    JotForm Support

    Answered by Chriistian on June 08, 2015 at 07:07 AM

    Hi petermsmith, 

    Thanks for contacting us.

     

    It seems that your account was auto-suspended by our system because your forms are suspected to be used for phishing since it contains password fields.

     

    Please take note that JotForm doesn't support membership features such as login forms with passwords. Such forms will be detected phishing and be suspended.

     

    I have activated your account but I suggest you to remove the password fields from your forms to avoid your account being suspended again.

     

    Do let us know if you need further assistance.

     

    Regards.