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    Does a sub-account share the submission allotment of the main account?

    Asked by GSGATL on June 08, 2015 at 10:38 AM

    I've created a free account called "newcase", and then created a sub-account for "newcase" on a professional account called "GSGATL". Does the sub-account now share the submission limit with the professional account?

    sub-account submission allotment sub submission limit professional account professional
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    JotForm Support

    Answered by Boris on June 08, 2015 at 11:57 AM

    The sub-account is actually a separate account, with its own counters and submission limits. A sub account can essentially also be a paid account, with any of its own submission limits - sub user accounts are not limited to only free accounts.

    For this reason, any forms that the sub account user creates under their own My Forms section count towards their own submission counters - which is 100 regular submissions if they are on a free account.

    However, any forms that they are editing or using from a shared folder of another account, as shown under their Shared folder section on the My Forms page, any submissions from those forms will count towards the account that owns the forms and which is sharing them with that sub account.

     

    To make it clear, submissions to forms will always count to the account owner of the form. Owner is the account that has the form under their My Forms section of their My Forms page.

    Please let us know if you need further clarification, or kindly open a new thread for any other questions or issues you may have regarding your forms. We will be happy to help.