How to check if AutoResponder Emails are being sent to form submitters

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    Jececa
    Asked on June 08, 2015 at 12:33 PM

    HI, I´M HAVING PROBLEMS WITH THE AUTORESPONSE, PEOPLE HOW FILL DE FORM IS SUPOSE TO RECEIVED AND EMAIL WITH THE AUTORESPONSE, BUT NO ONE IS RECIVING THE MAIL.

     

    COULD YOU PLEASE HELP ME?

    THANKS

  • Profile Image
    Mike_G
    Answered on June 08, 2015 at 01:49 PM

    May I know how did you find out about this? I have checked your form and I found out that you have selected the E-mail field for the Recipient E-mail field of your AutoResponder and form submitters should be receiving emails on the email address they have provided on E-mail field on your form.

     

    Could you please elaborate more of the issue you are having?

    For the meantime, you can check these guides for your reference: 

    Creating-a-Form-Autoresponder

    Notification-Autoresponder-Email-Details

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    And you can view if emails are being sent to your form's submitters by following this guide:

    How-to-view-all-your-form-Email-History

     

    I hope this helps. Let us know if you have any further questions. Thank you