What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to check if AutoResponder Emails are being sent to form submitters

    Asked by Jececa on June 08, 2015 at 12:33 PM

    HI, I´M HAVING PROBLEMS WITH THE AUTORESPONSE, PEOPLE HOW FILL DE FORM IS SUPOSE TO RECEIVED AND EMAIL WITH THE AUTORESPONSE, BUT NO ONE IS RECIVING THE MAIL.

     

    COULD YOU PLEASE HELP ME?

    THANKS

    Autoresponse AutoResponder emails
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    JotForm Support

    Answered by Mike_G on June 08, 2015 at 01:49 PM

    May I know how did you find out about this? I have checked your form and I found out that you have selected the E-mail field for the Recipient E-mail field of your AutoResponder and form submitters should be receiving emails on the email address they have provided on E-mail field on your form.

     

    Could you please elaborate more of the issue you are having?

    For the meantime, you can check these guides for your reference: 

    Creating-a-Form-Autoresponder

    Notification-Autoresponder-Email-Details

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    And you can view if emails are being sent to your form's submitters by following this guide:

    How-to-view-all-your-form-Email-History

     

    I hope this helps. Let us know if you have any further questions. Thank you