What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notification

    Asked by vado on June 08, 2015 at 12:45 PM

    Hi,

    We have a few jot forms on our website.

     

    We used to always receive an email when a form was submitted. However, it's come to our attention we stopped receiving these emails sometime between May 8 May 13.

     

    Can you please help?

     

    Thanks!

    Page URL:
    www.vadoinc.net

    Emails receiving email receive
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 08, 2015 at 01:54 PM

    I have checked our Email log and I saw that your submissions were not sent to your email.

    I have checked your email notification and I noticed that you are using your own Email Address as Sender Email. Maybe you did not not set your SMTP credentials right. Inside of this article you can find out how to to it:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP  

    Also you can use Mandrill to Send Emails From Your Own Email Address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address  

    Also you need to whitelist JotMails IP Addresses:

    http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses  

    Hope this will help. Let us know if you need further assistance.