- vadoAsked on June 08, 2015 at 12:45 PM
We have a few jot forms on our website.
We used to always receive an email when a form was submitted. However, it's come to our attention we stopped receiving these emails sometime between May 8 May 13.
Can you please help?
- JotForm SupportBJoannaAnswered on June 08, 2015 at 01:54 PM
I have checked our Email log and I saw that your submissions were not sent to your email.
I have checked your email notification and I noticed that you are using your own Email Address as Sender Email. Maybe you did not not set your SMTP credentials right. Inside of this article you can find out how to to it:
Also you can use Mandrill to Send Emails From Your Own Email Address:
Also you need to whitelist JotMails IP Addresses:
Hope this will help. Let us know if you need further assistance.