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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form shows blank and the submissions are not being displayed

    Asked by boclifton on June 08, 2015 at 01:08 PM

    I modified the email notifier for one of my forms and when I came back to the form it was blank and there are no submissions to view.  Please help, as this is tied to my business.

     

    Edit: The submissions window just says there are no submissions, while the photo linked below shows there are actually many submissions.  The link to the form is blank because that's what is now displayed when the form link is clicked.

     

    Page URL:
    http://www.jotform.us/form/51206477638157

    Screenshot
    Submissions all submissions all and urgent deleted support
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    JotForm Support

    Answered by Charlie on June 08, 2015 at 02:14 PM

    I checked your form and it does indeed appear to be blank.  I checked your revision history and I see that all fields were removed awhile ago.  We were having some issues reported by other users today regarding blank forms but most of the were able to be fixed by using the revision history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History. Can you try reverting back to an earlier state of the form?

    If the above resolution did not fixed the form and the submission list, please do let us know and we'll forward this immediately to our developers.

    Apologies for the inconvenience, we hope to have this resolved as soon as possible.

     

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    Answered by boclifton on June 08, 2015 at 02:32 PM

    The revision history does show the modifications when they happened in the "List of Changes", but the preview area is blank on each revision.  I went ahead and tried reverting and it did succeed!  I hope this can help other users.

    It's distressing to not have the preview, though.  Anything I can provide to help out the developers for troubleshooting this?

    Thank you for your help.  I have recommended JotForm extensively to friends and coworkers.  I hope you guys can solve this bug...talk about a scary one!  To lose the form AND the submissions?  Yikes....

  • Profile Image
    JotForm Support

    Answered by Charlie on June 08, 2015 at 02:42 PM

    I'm glad to hear that it fixed the problem.

    One of my colleagues have already informed our developers about the issue. Rest assure that they'll take a look at it. 

    We appreciate your feedback and we're continuously doing our best to improve the overall experience of our users.

    If you have other concerns or questions, please do not hesitate to contact us again here.

    Thank you.