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    Submit button only triggers integrated payment and does not processes other form fields.

    Asked by iceem on June 08, 2015 at 01:20 PM


    We are trying to develop a conference submission page that collects all sorts of data of participants. the form ends (optionally) with a fee payment field for which we have used the paypal integration module. problem is, when one presses the submit button, the form redirects to the paypal payment page and does not processes the other fields in the form. It does not stores the submissions, it does not send notification emails. is there a way to solve this.. can we edit multiple functions of submit buttons?



    Thank you in advance.


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    Answered by bigpeter1313 on June 08, 2015 at 01:34 PM

    We are running into the same situation whereas if a direct payment isn't taken the person cannot register for the event. Please let us know if you find anything out as we will do the same for you. Thank You.

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    Answered by Sammy on June 08, 2015 at 02:16 PM


    Could you provide the URL where the form is embedded.

    Also try to embed your form using the iframe method in order to rule out any probable script conflicts



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    Answered by bigpeter1313 on June 08, 2015 at 02:22 PM

    <script type="text/javascript" src="//form.jotform.us/jsform/51465745648163"></script>
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    Answered by Sammy on June 08, 2015 at 02:32 PM


    Try embedding your form using the iFrame as shown below.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/51465745648163" frameborder="0" style="width:100%; height:638px; border:none;" scrolling="no"></iframe>


    This will prevent script conflicts in your embedded page, kindly revert back with the results.

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    Answered by iceem on June 09, 2015 at 01:07 AM

    don't think it has anything to do with the embedding method since this problem also exists when we test the form from the preview menu on jotform directly.

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    JotForm Support

    Answered by EltonCris on June 09, 2015 at 03:09 AM


    The problem might be related with your form notification that does not have all the updated field variables. I would suggest to recreate your email notification so all the updated fields will be recreated. You can make any changes on the email body after that.

    To recreate, simply delete the existing notification and create a new one.

    If you are going to test your form while the paypal payment field is live (not in Sandbox Mode), you have to make an actual payment with your form in order to get notifications. Otherwise, if you try to abandon the payment after redirected to the Paypal page, the submission will land as "Incomplete". Check this for more information: http://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    Let us know if you have further questions. Thanks!



    We'll answer your question into a separate thread to avoid confusions. Thanks!