Client having attachments blocked (some not all) while using IE8

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    taflaten
    Asked on June 08, 2015 at 01:49 PM

    Please check out my form at https://secure.jotformpro.com/form/1171837272

    The only issue I'm having right now is with a single user - a new customer.  They are on IE8 and reporting that not all of the attachments they are uploading are going through to us on our end.

    At this customer's request I even added the additional 4 upload fields (total of 8).  She appears fairly knowledgeable and understands it might be a IE8 compatibility issue.  I told he I'd send it through to IT (you guys) and get your thoughts.

    In meanwhile she'll try Google Chrome and/or Firefox to see if that resolves issue.  I looked through your  knowledge base and didn't see anything current (2012/2013) on IE8 compatibility so I reach out to your for assist please.

    Best regards,

    Tom Flaten

    Thorn Valley Safety

    (317) 815-9001

    tomflaten@thornvalleysafety.com

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    Mike
    Answered on June 08, 2015 at 02:37 PM

    Thank you for contacting us.

    Are they getting any warnings or errors in IE8?

    Your form looks good, and as far as I know, we do not have any major issues with the form upload fields.

    I have also tried to reproduce the issue using IE8 via https://www.browserstack.com, but all the files were uploaded fine.