What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Client having attachments blocked (some not all) while using IE8Asked by taflaten on June 08, 2015 at 01:49 PM
Please check out my form at https://secure.jotformpro.com/form/1171837272
The only issue I'm having right now is with a single user - a new customer. They are on IE8 and reporting that not all of the attachments they are uploading are going through to us on our end.
At this customer's request I even added the additional 4 upload fields (total of 8). She appears fairly knowledgeable and understands it might be a IE8 compatibility issue. I told he I'd send it through to IT (you guys) and get your thoughts.
In meanwhile she'll try Google Chrome and/or Firefox to see if that resolves issue. I looked through your knowledge base and didn't see anything current (2012/2013) on IE8 compatibility so I reach out to your for assist please.
Thorn Valley Safety
Thank you for contacting us.
Are they getting any warnings or errors in IE8?
Your form looks good, and as far as I know, we do not have any major issues with the form upload fields.
I have also tried to reproduce the issue using IE8 via https://www.browserstack.com, but all the files were uploaded fine.