- sarasjccAsked on June 08, 2015 at 01:55 PM
I used the Exporter to select which of my Adobe FormsCentral forms to import and it doesn't look like any of them showed up. Did I miss a step? Does it only work if I import all of them? The reason I didn't select that option is because I had previously imported a few of the forms when I was testing out JotForm, so I didn't want to import older versions.
- JotForm SupportWelvinAnswered on June 08, 2015 at 02:34 PM
Our apologies for the issue. The options are given and should supposed to work. Did you provide your actual Jotform Email Address in the import process? This is the first step after you run the app. Your account email address is firstname.lastname@example.org.
Did you also receive an email confirmation that forms are available to your account? If not, then our system is still processing your request. Please let us know so that we can forward this thread to our developers.
- sarasjccAnswered on June 08, 2015 at 03:05 PM
I guess I can't remember now if I listed my correct JotForm email address. I would assume I did, but perhaps not. I first tried the import on Friday and never did receive an email confirmation that anything was available.
Is my best option to just try again because maybe I didn't put the right JotForm email in?
- JotForm SupportdavidAnswered on June 08, 2015 at 03:36 PM
If you did not even receive the confirmation email that the import had been initiated, then yes, I would recommend trying the import once again. If the import is successfully started you should receive a confirmation email stating that it has. If the import still does not work when you have entered the correct JotForm email address when prompted, let us know and we will be happy to have another look.