What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Making products tax-exempt

    Asked by MintHillArts on September 06, 2010 at 09:27 AM

    Hi! New to JotForm and love it!

    I work for a non-profit and we have several taxable items on our site (processed through PayPal). We have PayPal set up to charge taxes for taxable items to NC residents (where we're located). When I add a new product button through PayPal, if it's tax exempt I just override the global PayPal settings and set the tax to 0%.

    Now for my question:

    I am adding class registration/payment through a JotForm form. I have everything set up, but once the user submits and goes to PayPal, each class is taxed unless the user puts in a zip code outside of North Carolina, which would be very unlikely (100% of our students are in NC and I don't want to have to instruct each user to put in a non-NC zip code to avoid the tax being applied). So the classes are being handled by my global settings, and I want to be able to override them for the JotForms products/classes. How can I do this?

    Thank you!

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    JotForm Founder

    Answered by aytekin on September 06, 2010 at 09:43 AM

    Unfortunately, we do not have anything for this on JotForm PayPal integration. My suggestion would be to use another PayPal account for tax exempt payments.