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    Some form fields are not showing propperly for Specific users

    Asked by lblanco3 on June 08, 2015 at 02:22 PM

    Hi guys, i have a little issue, i have this form: 

    https://secure.jotform.co/lblanco3/ordendecompra in my laptop and ipad and even some other PC´s i have tried it in works perfectly.

    Buuut two specific users are experiecing this problem:

     as you can see the two fields called "País/ Puerto Origen" and "Pais/ Puerto Destino" are not showing the dropdown list they should. 

    Those fields were created with widgets... any clue what could be causing this problem? could it be some firewall or security configuration on their side?


    Thanks guys

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    Answered by Syed on June 08, 2015 at 02:28 PM

    Hi there;

               Upon checking, I couldn't reproduce any issues with your form, please review the following screenshot for confirmation. Could you please confirm us which devices they use, so that we can make some tests on it, and try to assist you accordingly. Do let us know so that we can help you. We would be happy to help you.


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    Answered by lblanco3 on June 08, 2015 at 02:43 PM

    Hi yeah i couldnt reproduce them either, they are using laptops with windows 8 (i think) and are opening the form in google chrome and they tried it in explorer with the same results.

    Here is where it gets funny: i told them to try with other wifi connection and they could do it in one of two PC´s-


    Im scratching my head here.

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    Answered by Syed on June 08, 2015 at 02:59 PM

    Hi there;

            I have something interesting for you as well. I'm sending you full screenshots this time, I am using Laptop with Windows 8, and tried it on both Internet Explorer and Google Chrome, and the fields are showing appropriately.

    Internet Explorer View - Laptop with Windows 8:

    Google Chrome View - Laptop with Windows 8:

    Let us know further, if you need more assistance on this. We would be glad to help you.



  • Profile Image

    Answered by lblanco3 on June 08, 2015 at 03:08 PM

    Well everything in our end (Jotform-Luis) seems to be working just fine ill have to check this with their IT people.


    Thanks a lot guys