What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [SMTP Sender] Why am I not receiving emails after the form has been submitted?

    Asked by Millview4988 on June 08, 2015 at 02:40 PM
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    JotForm Support

    Answered by Mike on June 08, 2015 at 03:03 PM

    Thank you for contacting us.

    The SMTP based messages are failed in our mail logs. The issue might be related to incorrect settings of your SMTP sender.

    The IMAP part may be wrong, since the sending protocol is usually SMTP.

    Please make sure that you use correct sending settings. Link to related guide:

    How to Edit/Delete Sender Emails on SMTP Settings

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by StudioBe on March 08, 2016 at 05:09 PM

    Millview4988, Did you ever get this fixed? Seems like JF has a ton of issues surrounding the SMTP sender thing. Can you tell me what you did to fix this?