What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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The SMTP based messages are failed in our mail logs. The issue might be related to incorrect settings of your SMTP sender.
The IMAP part may be wrong, since the sending protocol is usually SMTP.
Please make sure that you use correct sending settings. Link to related guide:
If you need any further assistance, please let us know. We will be happy to help.
Millview4988, Did you ever get this fixed? Seems like JF has a ton of issues surrounding the SMTP sender thing. Can you tell me what you did to fix this?