Payment Form: This transaction cannot be processed due to an invalid merchant configuration.

  • ElizabethWM
    Asked on June 8, 2015 at 3:43 PM

    This API integration WAS working, then quit for no apparent reason (nothing was changed).

    The form can be seen here:

    https://woodstockmindfulness.com/retreatregform.html

    Starting last week, when people fill it out they get an error message that says:

    "Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration."

    Yet, I have tested the API integration by logging into JotForm and testing it in the dialogue box that sets up the API configuration and the test says it is working correctly.

    So, what is going on?

    Page URL: https://woodstockmindfulness.com/retreatregform.html
  • BJoanna
    Replied on June 8, 2015 at 4:45 PM

    The problem is most likely related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept PayPal Payment Pro transactions. You might consider contacting PayPal Support to get the assistance in this case. 

    For Paypal Pro, please check the following guides:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    http://www.jotform.com/help/284-How-to-Obtain-PayPal-API-Credentials