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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the Configurable List Widget not operational?

    Asked by tcatlett on June 08, 2015 at 05:17 PM

    I am unable to see the form elements from the widget, neither in Edit nor in Preview. This is concerning to me because the widget provides a significant amount of functionality for a very important part of my form.

    I'm surmising a bit, but...

    If the Configurable List Widget relies upon an external server to provide function, is this a problem that my clients and customers may also run into when trying to provide information on the form?

    Page URL:
    http://www.jotform.us/form/51516950547156

    configurable list list widget configurable problem preview elements
  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 05:49 PM

    I maybe checking the wrong problem, but when I checked your jotform http://www.jotform.us/form/51516950547156 I can see the Configurable List widget working just fine.

     

    Can you please describe more the steps on how to produce the issue.

    Let us know if issue persist.

    Thanks.

     

  • Profile Image

    Answered by tcatlett on June 08, 2015 at 07:01 PM

    Hello,

    That is the right problem, but I am not seeing that at all. This is what it looks like on my end.

    FYI...I am using Chrome, if that has anything to do with it. Also, I have had a great deal of difficulty getting the editing window to show anything as well. A couple times I've had to go back into the Revision History in order to find a version that would actually show up. It's as if the entire editing window is blank. I don't know if the two things are related or not.

    Also, I tried clicking directly on the link that was in your reply and when I filled the form out to the point that it came to the scheduling screen, I had not ability to fill in the dates for "Basic Schedule" or for the "Performances" section.

    Thank you for your help and prompt reply. I appreciate it.

  • Profile Image

    Answered by tcatlett on June 08, 2015 at 07:09 PM

    As an additional piece of information...

    I just switched to Firefox and everything seems to be working fine. Chrome and IE have the issue as described above.

    This is on a Dell Optiplex 790 i7-2600, running Windows 7 Pro SP1.

  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 07:12 PM

    I was also using Chrome browser when I checked and all is working fine.

     

    and on the Form Builder, it also looks fine.

     

     

    Can you try first updating the Chrome browser.. perhaps it needs the updated version.

    In my test it was at version Version 43.0.2357.81 m

    Good to know there is a way to work using a different browser. But try checking on the Chrome browser version also. 

    Let us know how it goes.

    Thanks.