Why is the Configurable List Widget not operational?

  • tcatlett
    Asked on June 8, 2015 at 5:17 PM

    I am unable to see the form elements from the widget, neither in Edit nor in Preview. This is concerning to me because the widget provides a significant amount of functionality for a very important part of my form.

    I'm surmising a bit, but...

    If the Configurable List Widget relies upon an external server to provide function, is this a problem that my clients and customers may also run into when trying to provide information on the form?

    Page URL: http://www.jotform.us/form/51516950547156
  • jonathan
    Replied on June 8, 2015 at 5:49 PM

    I maybe checking the wrong problem, but when I checked your jotform http://www.jotform.us/form/51516950547156 I can see the Configurable List widget working just fine.

    Why is the Configurable List Widget not operational? Image 1 Screenshot 20

     

    Can you please describe more the steps on how to produce the issue.

    Let us know if issue persist.

    Thanks.

     

  • tcatlett
    Replied on June 8, 2015 at 7:01 PM

    Hello,

    That is the right problem, but I am not seeing that at all. This is what it looks like on my end.

    Why is the Configurable List Widget not operational? Image 1 Screenshot 20

    FYI...I am using Chrome, if that has anything to do with it. Also, I have had a great deal of difficulty getting the editing window to show anything as well. A couple times I've had to go back into the Revision History in order to find a version that would actually show up. It's as if the entire editing window is blank. I don't know if the two things are related or not.

    Also, I tried clicking directly on the link that was in your reply and when I filled the form out to the point that it came to the scheduling screen, I had not ability to fill in the dates for "Basic Schedule" or for the "Performances" section.

    Thank you for your help and prompt reply. I appreciate it.

  • tcatlett
    Replied on June 8, 2015 at 7:09 PM

    As an additional piece of information...

    I just switched to Firefox and everything seems to be working fine. Chrome and IE have the issue as described above.

    This is on a Dell Optiplex 790 i7-2600, running Windows 7 Pro SP1.

  • jonathan
    Replied on June 8, 2015 at 7:12 PM

    I was also using Chrome browser when I checked and all is working fine.

    Why is the Configurable List Widget not operational? Image 1 Screenshot 30

     

    and on the Form Builder, it also looks fine.

    Why is the Configurable List Widget not operational? Image 2 Screenshot 41

     

     

    Can you try first updating the Chrome browser.. perhaps it needs the updated version.

    In my test it was at version Version 43.0.2357.81 m

    Good to know there is a way to work using a different browser. But try checking on the Chrome browser version also. 

    Let us know how it goes.

    Thanks.