What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your understanding is correct. Please be noted that in free account, you can receive up to 100 non secure, 10 SSL / secure and 10 payment submissions. If any of the limit is reached, all your forms will be disabled.
SSL submission is received when you use your form's SSL / secure URL. The following guide should help you how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions
And for the upgrade is it 9.99 a month?
Yes $9.95 is per month subscription fee to upgrade your account to premium monthly subscription. Please check our pricing page for more information on available plans and its submission limits: www.jotform.com/pricing/
If you want you can upgrade to yearly or bi-yearly subscription as well.