What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I set up multiple users instead of Sub Accounts?

    Asked by wwheeler on June 09, 2015 at 10:05 AM

    It seems the that sub account users account is limited, meaning they don't have access to the full upgraded features. All of our users create and use there own forms.  Is there a way to set them up a full users instead of sub users?

    subusers
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    Answered by Syed on June 09, 2015 at 10:09 AM

    Hi there;

            Could you please describe your question here, so that we can assist you accordingly. Your question came up with no description at all. Are you referring to create Subusers. Please let us know so that we can help you further.

     

    Thankyou,

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    Answered by wwheeler on June 09, 2015 at 10:27 AM
    Can I set up multiple users instead of Sub Accounts?

    It seems the that sub account users account is limited, meaning they don't have access to the full upgraded features. All of our users create and use there own forms.  Is there a way to set them up a full users instead of sub users?

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    Answered by Sammy on June 09, 2015 at 11:27 AM

    The sub-users already have main accounts which is a requirement for you to be a sub-user.

    The sub-user account is limited to the features available on the main account user which the shared forms are made accessible to them.

    Sub users can only edit form and view submissions for the main account but they cannot modify the main account properties or create new forms for that account.

    Which particular feature do you find to be missing for the sub-users.

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    Answered by AOACINT on June 09, 2015 at 11:33 AM

    Can sub-users create their own forms? We don't typically use the same forms.

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    Answered by Sammy on June 09, 2015 at 12:03 PM

    Sub users can create their own forms since they have an existing jotform account, but the forms will be tied to their own account. unless they choose to share by creating sub-users under their account.

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    Answered by pbrown_apopka on June 09, 2015 at 02:44 PM

    If an organization wants to have multiple users, as indicated by @wwheeler, above, do you have to pay per month, per user, for full access? In other words, can you pay one subscription and allow multiple users to create their own forms?

    For example, it would be silly to have to pay $49.95 per user, for professional edition, just so you can have more than one user creating forms. I understand the response limitations, etc, but having one "administrator" and 100 sub users, means the "administrator" would have to create EVERY form for the organization, then allow the sub-users to edit the form. This is counter-intuitive and counter productive, as it means that the administrator has to be bothered every time a user wants to make a new form.

    Circling back to wwheeler's question, I believe what they are trying to ask is if there is a way to have multiple users with full creation access associated with one account? @Sammy mentioned above that the sub-users already have main accounts, would those main accounts be limited by the "free account" restrictions?

    Example: You have one administrator and five department heads that need to create forms. That is six "accounts" total. In order for each of the five department heads to create forms and have the "professional account" response limits, do you have to pay $49.95 per month, per user. In my opinion, if you are paying $500 per year for a professional account, you should be able to have sub-users have form creation permissions.

    Otherwise, the account admin has to create a blank form, which can then be edited, every time a sub-user wants to create a new form, in order for all of the forms to be centrally managed, correct?

    If the five department heads have to share forms back and forth, in order to be viewable/editable, that turns into a nasty rat's nest of permissions in order for multiple users to be able to create forms.

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    Answered by Sammy on June 09, 2015 at 03:19 PM

    @pbrown_apopka

    Jotform is ideally created for single user accounts.

    The main account of the sub-users will be limited by their account type restrictions.

    By restricting the form creation to the main account owner, it allows for easy revocation of rights to the sub users, the account admin is the one to initiate the creation of a new form

     

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    Answered by AOACINT on June 10, 2015 at 08:19 AM

    Sorry - I'm a bit confused, this is a lot of info.  I am the administrator. Am I the only one that can create new forms?
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    JotForm Support

    Answered by Charlie on June 10, 2015 at 10:56 AM

    @AOACINT,

    To avoid confusion and to better assist you, I've created a separate thread for you, please refer to this link: http://www.jotform.com/answers/585767. We will address it shortly.

    Thank you.