What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to reply directly on the user's email address on the notification?

    Asked by dcoots on June 09, 2015 at 11:23 AM

    When I receive one of my forms by email is there a way to set it up so that the senders email address is in the "From" field rather than JotForm <noreply@jotform.com?  This would make it easy to respond back to the sender without copying and pasting this information from the form.

    Page URL:
    http://form.jotform.co/form/50332665454858

    email My Forms JotForm sender noreply
  • Profile Image
    JotForm Support

    Answered by Charlie on June 09, 2015 at 12:34 PM

    Hi,

    If you wish to reply directly on the user's email address based on the specific field. That can be done in the email notification settings.

    1. First, make sure to add an email field where the user/client will add his/her. Click the "Emails" and edit your notification.

    2. In the "Provide Sender and Recipient Details", change the "Reply-to Email" field with the field where we want to fetch the users email address. In my case, the name of the field is "Email". 

    3. Make a test submission, make sure to open your form in another tab, fill out all the fields and click the submit button. When you receive the email just click reply and you'll see that the email address that will be used is the one that you setup in the notification.

     

    I hope that helps.

    Thank you.