What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Incomplete Payments

    Asked by Sandy2121 on June 09, 2015 at 11:24 AM

    So confused all of a sudden SOME paypal submissions are going thru and some arent. SO I hit the "complete transaction" button thinking that would push them through but doesnt appear to when I look at my Paypal....anyone I can call? 

    paypal payments incomplete
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 09, 2015 at 01:07 PM

    Are you referring to Incomplete Payments

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Incomplete Payment means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customers, you can complete the pending submissions. Otherwise, you may need to discard these pending submissions.

    Inside of this article you can find out how to setup Incomplete Payment Notification E-mail:

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Hope this will help. Let us know if you need further assistance.