No Email Notification

  • vectorise
    Asked on June 9, 2015 at 12:52 PM

    I thought that there are no request since there are no email notification received like previous.. but unfortunately when I log in my account in jotform, about 20 request orders stuck in jotform, not sending to my email since few months. Please advice. Thanks..

    Page URL: http://vectorise.net/services/services/tracing-works/
  • Carina
    Replied on June 9, 2015 at 1:58 PM

    The email vec******@*****.com was in the bounce list. I removed it and made a test submission. Can you please confirm me if you received it?

    You can see our guide on how to check and remove the address from bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from- 

    Let us know if we can assist you further.