What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    User's submission problem

    Asked by jcsmuseum on June 09, 2015 at 02:36 PM

    Not sure if this is a user issue or trouble with WordPress but we are using the code widget from JotForm. Our account is under jcsmuseum. 


    Here is a description of the form submission issue. 


    "I don't know if its a glitch in the Out-of-the-Box entry form or my

    computer but six times in a row I've had to refill the application form

    (which jumps around from one view to another) only to get to the bottom

    of the entry with everything filled out and downloaded and hit "submit",

    and that's the end. No link to another step, no jump to pay the fee,

    nothing. Even parts of the screen are block by blank boxes. Four of the

    six tries,  the "Submit" button didn't appear and it wasn't available, so

    I start over. So I use a different browser, but when I go to download my

    pictures, it gives the option to "Open" rather than "Choose" or "Select".


    At any rate, I'm at the point now to forget the whole thing. I need to


    make sculpture, not waste hours at the computer."

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on June 09, 2015 at 03:29 PM

    Thank you for contacting us.

    Your form is currently embedded with a stable iFrame code. The form is operating normally on my side. Please recommend the form user to clear browser cache and cookies to see if that makes any differences.

    If this does not help, please let us know. We will be happy to help.