Why is my form disabled?

  • tdcascadia
    Asked on June 9, 2015 at 4:33 PM

    On June 8 at 2:26 pm, I received an email saying we were almost over our quota of 10 SSL submissions.

    On June 8 at 2:30 pm, I send an email asking how to shut the SSL submissions off as we didn't need them. I immediately received a reply telling me how to change the URL which I immediately did.

    On June 9 at 9:24 am, I received an email saying our form had been disabled.

    I did what I was told to do and now our form is gone! Please help get it back or tell me what to do ASAP! We have people trying to use that form to provide us information.

     

  • Aytekin JotForm Founder
    Replied on June 9, 2015 at 4:35 PM

    I have reset your SSL limit. But, apparently there is still a link to the SSL version. So, this might happen again. You should make sure that all forms on your site use the non-secure version. 

     

  • tdcascadia
    Replied on June 9, 2015 at 6:48 PM

    Thanks for getting back in touch. Could you please tell me how to set the non-secure version? I thought I'd done that by eliminating the "secure" portion of the URL.

  • raul
    Replied on June 9, 2015 at 7:45 PM

    I've checked this page: https://www.tdcascadia.org/connect/speaking-opportunities/ and I see that the link you're using in it is redirecting to the non-secure version of your form. Do you share a link to your form in another page? If so, you need to make sure that the URL you're using is exactly the same as the one posted on the mentioned page.

    If you need further assistance, please let us know.