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    Why is my form disabled?

    Asked by tdcascadia on June 09, 2015 at 04:33 PM

    On June 8 at 2:26 pm, I received an email saying we were almost over our quota of 10 SSL submissions.

    On June 8 at 2:30 pm, I send an email asking how to shut the SSL submissions off as we didn't need them. I immediately received a reply telling me how to change the URL which I immediately did.

    On June 9 at 9:24 am, I received an email saying our form had been disabled.

    I did what I was told to do and now our form is gone! Please help get it back or tell me what to do ASAP! We have people trying to use that form to provide us information.

     

    Page URL:
    https://www.tdcascadia.org/connect/speaking-opportunities/

    Submissions ssl submissions and 10 ssl
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    JotForm Founder

    Answered by aytekin on June 09, 2015 at 04:35 PM

    I have reset your SSL limit. But, apparently there is still a link to the SSL version. So, this might happen again. You should make sure that all forms on your site use the non-secure version. 

     

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    Answered by tdcascadia on June 09, 2015 at 06:48 PM

    Thanks for getting back in touch. Could you please tell me how to set the non-secure version? I thought I'd done that by eliminating the "secure" portion of the URL.

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    Answered by raul on June 09, 2015 at 07:45 PM

    I've checked this page: https://www.tdcascadia.org/connect/speaking-opportunities/ and I see that the link you're using in it is redirecting to the non-secure version of your form. Do you share a link to your form in another page? If so, you need to make sure that the URL you're using is exactly the same as the one posted on the mentioned page.

    If you need further assistance, please let us know.