What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my users receiving a "Form over quota" message?

    Asked by CampAllen on June 09, 2015 at 06:55 PM

    When users click the link to access my form it tells them we have reached our "quota".   Which I dont believe is accurate.    We havent had 1,000 new forms this month, not even close. 


    Whats the deal?

    Page URL:

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    Answered by raul on June 09, 2015 at 08:08 PM

    Are you still receiving this message?
    I've made a test submission in your form and received the following message.

    Which is correct because I entered an invalid CC number.

    I've also noticed that you have recent submissions in your form. Can you please test again? I've cleared your form's cache to make sure this is not happening because a caching issue.

    Let us know if the issue persists.