emails not received

  • westpointford
    Asked on June 9, 2015 at 9:37 PM

    Hi,  suddenly email submissions are not being received.  They all worked ok until about a week ago and nothing has changed our end.  Not sure how to fix this thanks

  • Boris
    Replied on June 10, 2015 at 3:14 AM

    Hello westpointford.

    It seems that you may have clicked on an Unsubscribe link in some of your emails, as I can see that your email address is in our Unsubscribe list. As it seems that you did not want to unsubscribe from receiving emails, I have now removed your email from that list, and you should be receiving your emails correctly from now on.

    emails not received Image 1 Screenshot 20

    If the issue is regarding some other email address, please let us know which one, and we will take a look into what might be wrong. Thank you.Please let us know if you need further assistance, we will be happy to help.