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    emails not received

    Asked by westpointford on June 09, 2015 at 09:37 PM

    Hi,  suddenly email submissions are not being received.  They all worked ok until about a week ago and nothing has changed our end.  Not sure how to fix this thanks

    Page URL:
    http://westpointford.com.au/mondeo-zetec-hatch-runout-25888-drive-away<br/>/

    Emails not received Submissions
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    JotForm Support

    Answered by Boris on June 10, 2015 at 03:14 AM

    Hello westpointford.

    It seems that you may have clicked on an Unsubscribe link in some of your emails, as I can see that your email address is in our Unsubscribe list. As it seems that you did not want to unsubscribe from receiving emails, I have now removed your email from that list, and you should be receiving your emails correctly from now on.

    If the issue is regarding some other email address, please let us know which one, and we will take a look into what might be wrong. Thank you.Please let us know if you need further assistance, we will be happy to help.