What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm afraid that I do not understand your question, we are not closing JotForm at all. In fact, we are working in full gear. :)
Could you please describe what popup menu you are talking about, and what you are trying to download exactly? A screenshot might help.
If you are trying to download your form submissions, please note that you can do so by following our guide on How-to-Export-Form-Data-to-Excel. You can also Partially-Download-Form-Submissions-as-Excel-CSV-PDF.
If you are not talking about form submissions, but rather about downloading the source code of your form, you can do that as well - by following our guide on How-to-get-your-Form-Source-Code, and saving these codes to your own files.
Again, we are not closing JotForm - it is our competitor Adobe that are closing a similar service / program, perhaps you have accidentally confused them with us.
Please let us know if you need further assistance.