I understand the you are closing down your current jot form program. I am not able to download my forms based on the the pop-up menue that shows up.

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    Opal  
    Asked on June 10, 2015 at 01:11 AM
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    Boris
    Answered on June 10, 2015 at 04:10 AM

    Hello Opal.

    I'm afraid that I do not understand your question, we are not closing JotForm at all. In fact, we are working in full gear. :)

    Could you please describe what popup menu you are talking about, and what you are trying to download exactly? A screenshot might help.

    If you are trying to download your form submissions, please note that you can do so by following our guide on How-to-Export-Form-Data-to-Excel. You can also Partially-Download-Form-Submissions-as-Excel-CSV-PDF.

    If you are not talking about form submissions, but rather about downloading the source code of your form, you can do that as well - by following our guide on How-to-get-your-Form-Source-Code, and saving these codes to your own files.

    Again, we are not closing JotForm - it is our competitor Adobe that are closing a similar service / program, perhaps you have accidentally confused them with us.

    Please let us know if you need further assistance.