Unable to view Saved Conditions

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    Asked on June 10, 2015 at 05:29 AM


    I seem to have the same problem in the Conditions Wizard

    However when I click 'Saved conditions', the 'Add new condition' button appears instead (screen is not updated but the button is.) Looping between these two buttons eventually brings me to the saved conditions but only the first 12 conditions are shown.

    My formID is 51583277262358.


    Thanks in advance!


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    Answered on June 10, 2015 at 05:45 AM

    Joeri, please accept our apologies for the inconvenience.

    I have cloned your form, and I have been able to reproduce the issue. I have raised it to our developers, so that they can see what seems to be causing it and fix it.

    I have noticed that the Saved Conditions will appear eventually in your form, if you click the button three or more times. You would click Saved Conditions, it would change to Add New Condition, click it again, and after a few clicks - the Saved Conditions have finally opened.

    We will let you know through this thread if we have any updates regarding the issue.

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    Answered on June 10, 2015 at 04:23 PM

    Our developers have resolved this issue. I can confirm that the conditions wizard show all the saved conditions.

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    Answered on June 11, 2015 at 05:51 AM

    Thank you very much for the fast resolution!

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    Answered on June 11, 2015 at 06:24 AM

    On behalf of our entire team, you are kindly welcome. We are glad that your issue has been resolved.

    Please don't hesitate to contact us again should you need help with any of your forms, we are happy to assist.