What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I delete certain fields on the Submissions page

    Asked by awcbn on June 10, 2015 at 10:04 AM

    Is it possible to just delete certain fields on the Submissions page? For example, can I just delete credit card information for each submission?
    I’m not sure if this information is secure on your server.

    Thanks for the help.

    Submissions submissions page
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    JotForm Support

    Answered by Boris on June 10, 2015 at 11:55 AM

    I'm afraid that you can't delete fields on the Submissions page, if the fields are still present on the form. So if you are intending to keep collecting credit card information, you should keep your Payment Tool on your form.

    You can hide any sensitive fields from view on the Submissions page itself, but that does not remove this information from our database.

    It will affect the information that you download, by exporting the Excel or other format of your submissions. So if you hide a field in the View Submissions page, the submissions that you download will not contain this information that was hidden.

    In case that you do not wish to store any submission data on our servers, and you wish to receive your submissions through your email only, please note that you can use our Auto_Delete_Submissions app. It can be set up to delete your submissions as soon as they are received by our servers, and only the email notification containing the data would be sent to you, while nothing would be stored on our servers.

    Please let us know if you need further assistance.