What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form erased alone???

    Asked by lucieleclerc99 on June 10, 2015 at 10:15 AM
    Form disappeared ( completely erased ) . It's been three forms disappear by itself. Even the responses are no longer there . The form appears in the list, but is completely empty. I had to take 2 times a form with several conditions. In addition to waste my time , I'm really concerned about the reliability of your product. We will proceed soon to the registration period of our club and we can not afford to lose the data of our members. Can you explain to me what is happening ? I am a new customer for about 2 months (from adobe ) and I like your product, but reliability remains the most important .
    product responses addition and
  • Profile Image
    JotForm Support

    Answered by david on June 10, 2015 at 12:34 PM

    Hi,

    We had a problem on the form builder yesterday that has caused some forms to become blank. You can revert your form to the latest working version using the Revision History feature or if you would like to let us know which form is appearing blank, we will be happy to restore it for you.  My apologies.  This is quite out of the ordinary to have anything like this happen and has been resolved.

  • Profile Image

    Answered by lucieleclerc99 on June 10, 2015 at 03:17 PM
    I must admit that the situation made ​​me nervous, but you really are a reliable team to meet your customers. You have the best support online . Thank you for your solution :)
  • Profile Image
    JotForm Support

    Answered by david on June 10, 2015 at 03:22 PM

    Thank you for the kind words.  We strive for things like this to never happen but with so many components occasionally things do go wrong.  This is the first time I have seen users forms actually affected.  We do our absolute best to make sure things work as smoothly as possible and if anything does go wrong, we make sure to make it right.

    If there is ever anything else we can help you with, just let us know and we will be happy to do whatever we can.