What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not saving

    Asked by sandycarlson on June 10, 2015 at 12:20 PM

    my form has been trying to save since yesterday and it is still not saved.  Can you offer any suggestions as to why it is not saving?

    form not saving saved
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 10, 2015 at 01:53 PM

    Can you try using a different browser? Such as Google Chrome. 

    If the problem continues, let us know the form ID. 

    When you say it is not saving, do you mean on the form builder you clicked on the save button and it never finished saving? Have you tried refreshing the page?

     

  • Profile Image

    Answered by sandycarlson on June 10, 2015 at 02:54 PM

    Every time I try to refresh the page it says that I will be taken to a different web page without saved changes. 

    The form ID is Application for DOT employment.

    It is still spinning saying it is saving, however it is not saving, and I would not like to lose a half of a day of work.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 10, 2015 at 03:49 PM

    I just made another test. Could you please try clearing your browser's cache? or using another browser such as Firefox? I just made a test in your form (added and removed a field), and it saved immediately.

  • Profile Image

    Answered by sandycarlson on June 10, 2015 at 03:53 PM

    yep, I refreshed the page and now I have lost an entire half day of work.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 10, 2015 at 05:07 PM

    Our apologies for any inconvenience that this may have caused you. But I would like to suggest again the following solutions:

    a. Log out from your account and close the Jotform website.

    b. Clear your browser's cache

    c. Clear your cookies for Jotform

    d. Login again

    e. Clear your form's cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    d. Open the form in the form builder and save it again.

    If, for some reason, the issue persists after doing the above steps, then please do the following and report back to us:

    a. While in the Form builder and while the save button keeps spinning, press F12 to open the developers window.

    b. In the developers window, find and click the "Console" tab.

    c. Look for the errors, usually in red. Take a screenshot and post it here. Here's how you can include a screenshot in your reply: http://www.jotform.com/answers/277033.

     

    I would also suggest saving the form using another browser such as Mozilla Firefox. It is already suggested by our manager, but I'm not sure if you have tried that.

    Lastly, I've checked the form's revision history and looks like you've made some changes again in the past few minutes. If you lost some changes, please check it in the revision history (http://www.jotform.com/help/294-How-to-View-Form-Revision-History).

    Thanks