Forms are submitting even though the required fields are not filled in.

  • 1SourceVideo
    Asked on June 10, 2015 at 12:53 PM

    Our form requires several documents to be uploaded before a submission. Today we received a response missing these required fields. Please advise.

     

    Each of those sections have the required "*" but we had this error. What do we do?

    Jotform Thread 585919 Screenshot
  • Mike_G JotForm Support
    Replied on June 10, 2015 at 2:11 PM

    I have checked the form embedded on your website: 

    Forms are submitting even though the required fields are not filled in Screenshot 40

    I have noticed that you have used the normal script to embed your form. 

    Actually, the "required" field works perfectly fine with your form: 

    Forms are submitting even though the required fields are not filled in Screenshot 51

    However, when it is already embedded on your website, the script of the form and the scripts on your websites creates conflicts. 

    So I would recommend for you to use the iFrame code instead when you embed your form: Getting-the-Form-iFrame-Code

    Forms are submitting even though the required fields are not filled in Screenshot 62

    I hope this helps. Let us know if you have any further questions. Thank you. 

  • 1SourceVideo
    Replied on June 10, 2015 at 2:20 PM

    There is a giant gray blob after. How do i get rid of that?

  • Mike_G JotForm Support
    Replied on June 10, 2015 at 3:16 PM

    Are you referring to this: 

    Forms are submitting even though the required fields are not filled in Screenshot 30

    Kindly follow the instruction on the guide I have included on my first reply: 

    Forms are submitting even though the required fields are not filled in Screenshot 41

    I would like to suggest you change the height to 7350px and see if it meets your requirement.

    Let us know if you any further questions. Thank you.