Forms are submitting even though the required fields are not filled in.

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    1SourceVideo
    Asked on June 10, 2015 at 12:53 PM

    Our form requires several documents to be uploaded before a submission. Today we received a response missing these required fields. Please advise.

     

    Each of those sections have the required "*" but we had this error. What do we do?

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    Mike_G
    Answered on June 10, 2015 at 02:11 PM

    I have checked the form embedded on your website: 

    I have noticed that you have used the normal script to embed your form. 

    Actually, the "required" field works perfectly fine with your form: 

    However, when it is already embedded on your website, the script of the form and the scripts on your websites creates conflicts. 

    So I would recommend for you to use the iFrame code instead when you embed your form: Getting-the-Form-iFrame-Code

    I hope this helps. Let us know if you have any further questions. Thank you. 

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    1SourceVideo
    Answered on June 10, 2015 at 02:20 PM

    There is a giant gray blob after. How do i get rid of that?

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    Mike_G
    Answered on June 10, 2015 at 03:16 PM

    Are you referring to this: 

    Kindly follow the instruction on the guide I have included on my first reply: 

    I would like to suggest you change the height to 7350px and see if it meets your requirement.

    Let us know if you any further questions. Thank you.