What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are submitting even though the required fields are not filled in.

    Asked by 1SourceVideo on June 10, 2015 at 12:53 PM

    Our form requires several documents to be uploaded before a submission. Today we received a response missing these required fields. Please advise.

     

    Each of those sections have the required "*" but we had this error. What do we do?

    Page URL:
    http://1sourcevideo.com/market/index.php/become-a-reseller.html

    Screenshot
    not filled in sections
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 10, 2015 at 02:11 PM

    I have checked the form embedded on your website: 

    I have noticed that you have used the normal script to embed your form. 

    Actually, the "required" field works perfectly fine with your form: 

    However, when it is already embedded on your website, the script of the form and the scripts on your websites creates conflicts. 

    So I would recommend for you to use the iFrame code instead when you embed your form: Getting-the-Form-iFrame-Code

    I hope this helps. Let us know if you have any further questions. Thank you. 

  • Profile Image

    Answered by 1SourceVideo on June 10, 2015 at 02:20 PM

    There is a giant gray blob after. How do i get rid of that?

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 10, 2015 at 03:16 PM

    Are you referring to this: 

    Kindly follow the instruction on the guide I have included on my first reply: 

    I would like to suggest you change the height to 7350px and see if it meets your requirement.

    Let us know if you any further questions. Thank you.