- 1SourceVideoAsked on June 10, 2015 at 12:53 PM
Our form requires several documents to be uploaded before a submission. Today we received a response missing these required fields. Please advise.
Each of those sections have the required "*" but we had this error. What do we do?
- JotForm SupportMike_GAnswered on June 10, 2015 at 02:11 PM
I have checked the form embedded on your website:
I have noticed that you have used the normal script to embed your form.
Actually, the "required" field works perfectly fine with your form:
However, when it is already embedded on your website, the script of the form and the scripts on your websites creates conflicts.
So I would recommend for you to use the iFrame code instead when you embed your form: Getting-the-Form-iFrame-Code
I hope this helps. Let us know if you have any further questions. Thank you.
- 1SourceVideoAnswered on June 10, 2015 at 02:20 PM
There is a giant gray blob after. How do i get rid of that?
- JotForm SupportMike_GAnswered on June 10, 2015 at 03:16 PM
Are you referring to this:
Kindly follow the instruction on the guide I have included on my first reply:
I would like to suggest you change the height to 7350px and see if it meets your requirement.
Let us know if you any further questions. Thank you.