What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble logging in to download/launch apps.

    Asked by eahmedia on June 10, 2015 at 01:00 PM

    I am prompted to provide log in credentials when trying to download a couple apps, but the log in dialog is unresponsive when I click "Sign In."  see attached screen shot.

    Thank You


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    JotForm Support

    Answered by david on June 10, 2015 at 02:11 PM


    Try logging in to your JotForm account prior to using the apps.  This should bypass the popup.  Also try logging out of your account, clearing your browsers cache/cookies then logging back in to try the apps again.  If this still does not work, let us know which apps you are having trouble accessing so we can check them on our end.

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    JotForm Developer

    Answered by mustafa on June 12, 2015 at 04:17 AM


    I just tested it with all major browsers and did not encounter any problem. It may be a temporary server problem, please let me know if you face this problem again. Thanks for your feedback.