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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Created pdf form distorted

    Asked by tnwinkleman on June 10, 2015 at 02:21 PM

    I have an online form that I created a .pdf form from using your pdf creator.  The words overlap in places, the margins are all messed up and the pages aren't breaking where they are supposed to.  Can someone help me resolve this issu

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    JotForm Support

    Answered by Aury on June 10, 2015 at 03:37 PM

    I went ahead and using the form link you provided above http://form.jotform.us/form/50644011432138 , created a fillable pdf and had some of the issues you explained, pages not breaking where they are supposed to, long blank spaces, no margin. 

    It seems the issue was due to the size as it is a multi pages form and the page breaks as well.

    Can you please try to remove the page breaks from the original form and create again a fillable PDF form?.

    I am submitting a request to our next level team, in order for them to look deeper into this issue and find a solution.

    We will contact you through this same thread as soon as a this is solved.

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    Answered by tnwinkleman on June 10, 2015 at 05:27 PM

    I removed the page breaks as requested and am still having some of the same issues.  


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    JotForm Support

    Answered by jonathan on June 10, 2015 at 06:02 PM

    I also made a test using your jotform http://form.jotformpro.com/form/51606273666964 and converted it to fillable PDF Form.

    This is the result PDF form 

    as you can see, it is not as distorted as described it must be.

    It will also help our developer assigned to fix the issue if we can provide them more information.

    Will you be able to share to us the PDF created on your end? If you can show us also a screenshot of the result, it will greatly help.

    At this time the ticket was already on the hand of our dev. They will notify you here for any updates/news on the status.



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    JotForm Support

    Answered by mustafa on September 30, 2015 at 09:56 AM


    Sorry for the late response. We have made several improvements during this time on PDF forms. You should be able to create a better one now. Thanks for your patience.