What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does Sub-User accounts work?

    Asked by Ryan  on June 10, 2015 at 04:06 PM

    How does a subuser account work and does it count towards the 10 or 100?

    Have a specific need. WOuld it be possible to have someone review this with me?



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    JotForm Support

    Answered by Mike_G on June 10, 2015 at 05:27 PM

    Sub-user accounts are just like regular JotForm accounts. You may check this guide to learn How-to-Share-Forms-with-a-Sub-Account-User

    Existing Accounts that have been invited to become a Sub-User of a Main account will still have the capabilities to create forms and retain the forms he/she have created before the invitation. They can also drag the forms they have created to the Shared folder of the Main Account. They also have the capability of inviting another account as their sub-user. 

    Email addresses that are used to create a new JotForm account before the invitation to become a sub-user account of an existing main account will not have capabilities to create forms and does not have My Forms, Favorites, Archive and Trash from their My Form's page. These accounts are just plain Sub-User accounts and have no capability to invite another account as their sub-user.

    It has nothing to do with the 10 or 100 (If you're pertaining to the allowed submissions for Free Accounts). Free Accounts, however, are allowed to have 1 Sub-User account. 

    If you have any further questions. Kindly let us know and we will be glad to help you. Thank you.