What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    auto responder to person filling out the form

    Asked by tedmarx on June 10, 2015 at 04:37 PM


    The html editor do  not save the changes every time..  sometime it takes a dozen tries to have the emails 

    edited correctly..  It seems to revert to the orginal email with nothing I added.


    Please help.. autoresponder is so important.. 


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    JotForm Support

    Answered by david on June 10, 2015 at 05:28 PM


    If the data table is locked, it will not allow you to make changes to the autoresponder:

    Unlock the data table and then make your changes.  This should allow you to edit the autoresponder without issue.

    If you still have trouble editing it, let us know and we will be happy to have another look.

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    Answered by tedmarx on June 10, 2015 at 06:53 PM

    Ok that allowed change But with the condition all empty fields will be sent as well.  That makes for a very sloppy Autoresponder email to the form filler who will now see a lot of empty fields that may have nothing to do with them..


    Is there a work around between being able to make a custom autoresponder without the empty fields ?

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    JotForm Support

    Answered by Aury on June 10, 2015 at 07:29 PM

    In order for you to Hide the empty fields of Autoresponder, please do as follows:

    1 - From the Form Builder, have your form in edit modem click on Preferences, select Advanced Settings, click on the right side of Hide Empty Fields on Emails section, as shown below, then click Close Settings button when done:

    Let us know if we can assist you further.

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    Answered by Eric G.J. Steenvoorden  on February 10, 2016 at 09:55 AM

    I have difficulty as well as to come up with the text to load the auto-responder 

    so effectively it will result in great ist of people and also to maintain contacts


    I need help with this


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    JotForm Support

    Answered by Charlie on February 10, 2016 at 11:22 AM

    @Eric G.J. Steenvoorden

    To better assist you, I have opened a separate thread for your concern. Please refer tot his link instead: http://www.jotform.com/answers/769046. We will address it accordingly. Thank you for your understanding.