What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account locked and why after 4-5 emails to you, I go unanswered?

    Asked by Vincent Yeck  on June 10, 2015 at 08:12 PM

    Months ago, I saw my login blocked because of violation of terms.  This happened once before when I first signed up and again I am blocked for reasons unknown.  All I do with jotform is provide a terms & conditions form so that my clients in my travel business can verify their names, dates of birth, etc and agree that they are capable of traveling.  Nowhere do I see I am violating anything when compared with all the soliciting for business the rest of the jotform users are using your service for.  To top matters off, I constantly clicked on the contact us link in the pop up window when I could not get into my account many times and entered my concerns for being locked out and my request to unlock me with never an answer.  Great customer service!

    Look at my submissions and tell me what I am doing wrong and if nothing, can you please unlock my account!!!!


    Vince Yeck



    yeck's cruise & travel

  • Profile Image
    JotForm Support

    Answered by Chriistian on June 10, 2015 at 10:56 PM

    Hi Vincent Yeck, 

    Thanks for contacting us.


    Sorry for the inconvenience this has caused you. I checked your account and it seems that it was suspended due to forms that are getting Credit Card information which is against our terms of use. 


    If you need to have a payment or donation in your form you need to use our Payment Tool instead of manually adding each billing information in your form.


    I have activated your account again, however, you need to change all those forms with Credit Card information and replace it with Payment Tool to avoid being suspended again.


    Do let us know if you need further assistance.