My paypal submissions are getting saved as incomplete payments

  • Profile Image
    Asked on June 11, 2015 at 07:12 AM

    I have now twice submitted forms, been redirected to paypal, paid the money, gotten a paypal receipt (both buyer and seller), but in jotforms it still shows up as a pending submission.  What am i doing wrong???

    Please see the attached screenshot showing the completed transaction in paypal.

    Update: I have just tried a third time using the standalone jotform as well as the embedded form and no success... still shows up as an "incomplete payment"!!!

    Please help!!!

  • Profile Image
    Answered on June 11, 2015 at 10:38 AM

    I believe you need to enable the Instant Payment Notification. Without this feature enabled, Jotform does not receive the confirmation from Paypal that payment was successful, resulting in incomplete payments.

    You can see here how to enable IPN: 

    You can also enable the option to receive notifications even when the payment is not complete:

    Let us know if the problem persists.

  • Profile Image
    Answered on June 14, 2015 at 05:10 PM

    Thanks, that works now, after I upgraded to a paypal business account.

  • Profile Image
    Answered on June 14, 2015 at 07:25 PM

    We are glad to know all is good now. 

    On behalf of Carina, you are quite welcome.

    Feel free to contact us again anytime should you need further assistance