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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My paypal submissions are getting saved as incomplete payments

    Asked by officeadmin on June 11, 2015 at 07:12 AM

    I have now twice submitted forms, been redirected to paypal, paid the money, gotten a paypal receipt (both buyer and seller), but in jotforms it still shows up as a pending submission.  What am i doing wrong???

    Please see the attached screenshot showing the completed transaction in paypal.

    Update: I have just tried a third time using the standalone jotform as well as the embedded form and no success... still shows up as an "incomplete payment"!!!

    Please help!!!

    Page URL:
    http://www.holocaustcentre.org.nz/justicekirby

    Screenshot
    Submissions saved JotForm pending submission pending
  • Profile Image

    Answered by Carina on June 11, 2015 at 10:38 AM

    I believe you need to enable the Instant Payment Notification. Without this feature enabled, Jotform does not receive the confirmation from Paypal that payment was successful, resulting in incomplete payments.

    You can see here how to enable IPN:

    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    You can also enable the option to receive notifications even when the payment is not complete:

    Let us know if the problem persists.

  • Profile Image

    Answered by officeadmin on June 14, 2015 at 05:10 PM

    Thanks, that works now, after I upgraded to a paypal business account.

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    JotForm Support

    Answered by jonathan on June 14, 2015 at 07:25 PM

    We are glad to know all is good now. 

    On behalf of Carina, you are quite welcome.

    Feel free to contact us again anytime should you need further assistance

     

    Regards