What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suspended Account - Form is disabled

    Asked by mjkargar on June 11, 2015 at 09:21 AM

    Hello Dear

    my form

    http://form.jotformeu.com/form/51613366752355

    is disable. what's problem?

    problem jotformeu account suspended form disabled
  • Profile Image
    JotForm Support

    Answered by Boris on June 11, 2015 at 10:29 AM

    Hello.

    We are sorry for the inconvenience. I'm afraid that your form has been accidentally flagged by our automatic Phishing Detector tool, which allows us to suspend thousands of forms that are created every day to steal users Credit Card and banking information, Facebook credentials, and other sensitive information.

    Unfortunately, our Phishing Detector is not yet fully updated to properly scan foreign languages, such as Arabian, Persian, or French. This is why we highly recommend that you please create your forms in English, and than use our Language Translator tool to translate the form into your own local language. This would prevent our Phishing Detector from erroneously detecting and suspending your form.

    You can read more information about this tool in a post by our Support Manager: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-

    Please make the changes to your form so that it is in English, with your local language translated by using the Language Translator tool, and your account should be automatically re-enabled.

    We are sorry for the inconvenience. Please let us know if you need further clarification or assistance.