Suspended Account - Form is disabled

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    mjkargar
    Asked on June 11, 2015 at 09:21 AM
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    Boris
    Answered on June 11, 2015 at 10:29 AM

    Hello.

    We are sorry for the inconvenience. I'm afraid that your form has been accidentally flagged by our automatic Phishing Detector tool, which allows us to suspend thousands of forms that are created every day to steal users Credit Card and banking information, Facebook credentials, and other sensitive information.

    Unfortunately, our Phishing Detector is not yet fully updated to properly scan foreign languages, such as Arabian, Persian, or French. This is why we highly recommend that you please create your forms in English, and than use our Language Translator tool to translate the form into your own local language. This would prevent our Phishing Detector from erroneously detecting and suspending your form.

    You can read more information about this tool in a post by our Support Manager: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-

    Please make the changes to your form so that it is in English, with your local language translated by using the Language Translator tool, and your account should be automatically re-enabled.

    We are sorry for the inconvenience. Please let us know if you need further clarification or assistance.