What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I hide empty fields on email notifications

    Asked by nvest on June 11, 2015 at 10:10 AM

    Have tried using the settings option to enable only show filled forms, but whenIU receive the notification all of the fields are still there

    email notifications email hide empty
  • Profile Image
    JotForm Support

    Answered by Boris on June 11, 2015 at 11:05 AM

    Hello.

    For default Email notifications, you can set up your form to Hide-Empty-Fields-on-Email-Alerts. However, upon taking a look at the form that I think you are trying to change, i can see that you have used the Unlock Data Table button:

    As your email notification has been extensively modified since, it can no longer be locked back by using Lock Data Table button. For this reason, if you wish to utilize the Hide Empty Fields function in your Email notifications, you will need to set up a new Email Notification by following this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please let us know if you need further assistance.