- silentedesignAsked on November 24, 2011 at 12:45 AM
I have been having ongoing issues for awhile now. Forms seem to work, then get phone call - client upset - appointment requests are not making it to the shop. I try to see if I built anything wrong on Jotforms, rebuild all the forms, seem to work for a while, then the same thing over again. My client is losing faith in me! Is there anyway you can find the glitch, especially for the appointments form? Thank You!
- employment inquiriesPage URL:
- JotForm SupportmlizAnswered on November 24, 2011 at 03:48 AM
I made a test entry on your Appointment form and checked the mail logs afterwards. The results showed that the email was sent out without any errors:
/tmp/logs/amazonSES.log: [1;36m17-11-2011 10:35:46 [1;37m FREE AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000133b22b5caf-86179bab-8ab3-4681-8088-479d4b70eab3-000000/d0b97473-1131-11e1-8ebb-8f777ceb980b
Have you tried looking into the spam or bulk folders of your email? Since the email sender address is coming from jotform.com it would also be wise if you add email@example.com to your whitelist.
By the way there appears to be a problem with your domain http://trendzhair.com/ I got a timeout page when pulling it up.