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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Pending PayPal payments

    Asked by jkbuelin on June 11, 2015 at 01:23 PM


    I have 3 form submissions with pending PayPal payments. They haven't gone through to our bank. Can you please advise? Is something set up incorrectly?


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    JotForm Support

    Answered by Aury on June 11, 2015 at 03:27 PM

    Please find inside the following link helpful information about pending PayPal payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    You can also go ahead and set up to receive paypal pending email alerts. You can enable that option through the Payment field Properties. Do as follows:

    1 - From the Payment field, click on the gear, then click on Show Properties, as the figure below:

    2 - The Properties screen will pop up, select the Pending Payment E-mail, click Close Settings when done.

    I hope this information helps. Let us know if we can further assist you.