What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending PayPal payments

    Asked by jkbuelin on June 11, 2015 at 01:23 PM

    Hello,

    I have 3 form submissions with pending PayPal payments. They haven't gone through to our bank. Can you please advise? Is something set up incorrectly?


    Thanks!

    Getting through Submissions pending thanks hello
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    JotForm Support

    Answered by Aury on June 11, 2015 at 03:27 PM

    Please find inside the following link helpful information about pending PayPal payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    You can also go ahead and set up to receive paypal pending email alerts. You can enable that option through the Payment field Properties. Do as follows:

    1 - From the Payment field, click on the gear, then click on Show Properties, as the figure below:

    2 - The Properties screen will pop up, select the Pending Payment E-mail, click Close Settings when done.

    I hope this information helps. Let us know if we can further assist you.