- jkbuelinAsked on June 11, 2015 at 01:23 PM
I have 3 form submissions with pending PayPal payments. They haven't gone through to our bank. Can you please advise? Is something set up incorrectly?
- JotForm SupportAuryAnswered on June 11, 2015 at 03:27 PM
Please find inside the following link helpful information about pending PayPal payments: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.
You can also go ahead and set up to receive paypal pending email alerts. You can enable that option through the Payment field Properties. Do as follows:
1 - From the Payment field, click on the gear, then click on Show Properties, as the figure below:
2 - The Properties screen will pop up, select the Pending Payment E-mail, click Close Settings when done.
I hope this information helps. Let us know if we can further assist you.